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Jeff Bezos Quote - Focusing on the customer makes a company more resilient.

Focusing on the customer makes a company more resilient.

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Business Company Customer Focus Silence

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The Net is pretty cool, but the physical world is the best medium ever.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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We are our choices. Build yourself a great story.
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It’s harder to be kind than clever.
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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Determine what your customers need, and work backwards.
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One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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In the end, we are our choices.
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Though we are optimistic, we must remain vigilant and maintain a sense of urgency.
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You don’t want to negotiate the price of simple things you buy every day.
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If you never want to be criticized, for goodness sake don’t do anything new.
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If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
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Cultures aren’t so much planned as they evolve from that early set of people.
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Work hard, have fun and make history.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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