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Focusing on the customer makes a company more resilient.

Jeff Bezos

Percentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
JEFF BEZOS

Amount Business Company Money Percentage
The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
JEFF BEZOZ

Black Lives Matter Community Emotional Pain Racism Violence Witness
Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
JEFF BEZOZ

Chase Entrepreneur Motivational Passion Passionate
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
JEFF BEZOS

Business Customer Entrepreneur Excitement Expectation Finding Morning Rise
It is very difficult to get people to focus on the most important things when you’re in boom times.
JEFF BEZOZ

Business Difficult Focus People Success Time
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOZ

Business Customer Internet Physical World
If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
JEFF BEZOZ

Allow Business Competitor Customer Focus
Focusing on the customer makes a company more resilient.
JEFF BEZOS

Business Company Customer Focus Silence
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
JEFF BEZOZ

Business Change Customer Misfortune Start Work
The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
JEFF BEZOZ

Business Customer Location Technology
The Net is pretty cool, but the physical world is the best medium ever.
JEFF BEZOZ

Cool Internet Physical Pretty World
Will you be clever at the expense of others, or will you be kind?
JEFF BEZOS

Character Expense Kindness Money
What’s dangerous is not to evolve.
JEFF BEZOZ

Business DAngryous Evolve One Liner
A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
JEFF BEZOZ

Addiction Business Company Shine
The human brain is an incredible pattern-matching machine.
JEFF BEZOZ

Brain Human Intelligence Machine
I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
JEFF BEZOS

Business Failure Motivational Regret Success

Focusing on the customer makes a company more resilient.

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Focusing on the customer makes a company more resilient.

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