The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
BILL CAPODAGLIThere is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
More Bill Capodagli Quotes
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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In the best organizations, love is the real “pixie dust.”
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An idea becomes great when it becomes tangible.
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Habits grow from obtaining knowledge, attitude and skills.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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In the long run, it costs more to provide poor rather than good service.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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Attitude is the desire to transform our knowledge into skills and ultimately into habits.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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Often we will learn more from our failures than we do from our successes.
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