In the best organizations, love is the real “pixie dust.”
BILL CAPODAGLIKnowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
More Bill Capodagli Quotes
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When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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Habits grow from obtaining knowledge, attitude and skills.
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Productivity starts with doing the right things.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Often we will learn more from our failures than we do from our successes.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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When values are deeply embedded within an organization, they seldom change.
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In the long run, it costs more to provide poor rather than good service.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Always look for ways to improve even the “good show.”
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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