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We want everybody to have the best facilities in which to work, but we do not believe in posh and impressive private offices.

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Believe Everybody Facility Impressive Office Posh Private Want Work

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The “patron saint” of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.
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Began Big Country Idea Impact Ironically Quality Virtual
We will try to create conditions where persons could come together in a spirit of teamwork, and exercise to their heart’s desire their technological capacity.
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Capacity Come Condition Exercise Heart Person Spirit Teamwork Technological Together Try
I established the rule that once we hire an employee, his school records are a matter of the past and are no longer used to evaluate his work or decide on his promotion.
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Employee Establish Evaluate Longer Matter Past Promotion Record School
People need money, but they also want to be happy in their work and proud of it.
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Happy Money Need People Proud Work
Carefully watch how people live, get an intuitive sense as to what they might want and then go with it.
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The company must not throw money away on huge bonuses for executives or other frivolities but must share its fate with the workers.
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The remarkable thing about management is that a manager can go on for years making mistakes that nobody is aware of, which means that management can be a kind of a con job.
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An enemy of innovation could be your own sales force.
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Business Enemy Force Innovation Own Sale
My concept is that anybody has creative ability, but very few people know how to use it.
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Ability Anybody Concept Creative Few People Use
I believe people work for satisfaction.
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Believe People Satisfaction Work
The most important mission for a Japanese manager is to develop a healthy relationship with his employees.
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Country Develop Employee Fate Feeling Healthy Important Manager Most Relationship
I consider it my job to nurture the creativity of the people I work with because at Sony we know that a terrific idea is more likely to happen in an open, free and trusting atmosphere than when everything is calculated.
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Atmosphere Consider Creativity Happen Idea Job Likely People Responsibility Sony Terrific Trust
There is no secret ingredient or hidden formula responsible for the success of the best Japanese companies.
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Company Ingredient Responsible Secret Success
A company will get nowhere if all of the thinking is left to management.
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Company Left Manage Nowhere Think
It has run consistently about 6 percent of sales at Sony – and in service.
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Consistently Percent Run Sale Service Six Sony
It’s difficult to see new projects to fruition.
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Difficult Fruition New Project

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