I have always made it a point to know our employees, to visit every facility of our company, and to try to meet and know every single employee.
AKIO MORITAThe “patron saint” of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.
More Akio Morita Quotes
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Every action analysed and every responsibility assigned by an organisation chart.
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The most important mission for a Japanese manager is to develop a healthy relationship with his employees.
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I established the rule that once we hire an employee, his school records are a matter of the past and are no longer used to evaluate his work or decide on his promotion.
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The remarkable thing about management is that a manager can go on for years making mistakes that nobody is aware of, which means that management can be a kind of a con job.
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A company will get nowhere if all of the thinking is left to management.
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And then we grow up and learn to blend our innate abilities with the rules or principles we have learned.
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(Japanese Government believes that if you have a big laboratory with all the latest equipment and good funding it will automatically lead to creativity. It doesn’t work that way.
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Of course we have to make a profit, but we have to make a profit over the long haul, not just the short term, and that means we must keep investing in research and development.
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There are three creativities: creativity in technology, in product planning, and in marketing.
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To have any one of these without the others is self defeating in business.
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I believe it is a big mistake to think that money is the only way to compensate a person for his work.
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The company must not throw money away on huge bonuses for executives or other frivolities but must share its fate with the workers.
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My solution to the problem of unleashing creativity is always to set up a target.
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Without an organisation that can work together, sometimes over a very long period.
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The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
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