“There are a lot of people who lie and get away with it, and that’s just a fact.”

Learn to say ‘I don’t know.’ If used when appropriate, it will be often.

Prune – prune businesses, products, activities, people. Do it annually.

Everyone’s saying you can’t do anything until you can do everything.

Simply because you do not have evidence that something exists does not mean that you have evidence that it doesn’t exist.

If the staff lacks policy guidance against which to test decisions, their decisions will be random.

Whatever your position, reach out to those who know more than you do, and have been around longer than you have. Find those people. Listen carefully. And learn.

Every day is filled with numerous opportunities for serious error. Enjoy it.

It isn’t making mistakes that’s critical; it’s correcting them and getting on with the principal task.

There are no “knowns.” There are things we know that we know. There are known unknowns. That is to say there are things that we now know we don’t know. But there are also unknown unknowns. There are things we do not know we don’t know.

Remember where you came from.

Arguments of convenience lack integrity and inevitably trip you up.

Let your family, staff, and friends know that you’re still the same person, despite all the publicity and notoriety that accompanies your position.

If you try to please everybody, somebody’s not going to like it.

If you are not criticized, you may not be doing much.

Reduce the layers of management. They put distance between the top of an organization and the customers.

Test ideas in the marketplace. You learn from hearing a range of perspectives. Consultation helps engender the support decisions need to be successfully implemented.

I beseech you to correct one fault – severe speech of others; never speak evil of any man, no matter what the facts may be.

The fact disclosed by a survey of the past that majorities have been wrong must not blind us to the complementary fact that majorities have usually not been entirely wrong.

Equality may be a right, but no power on earth can convert it into fact.

Facts mean nothing unless they are rightly understood, rightly related and rightly interpreted.

I’ve definitely accepted the fact that I’m not normal.

I can say for a fact, football is definitely my sport, and I can’t wait to show the world what I can do.

In fact, I would advise against anyone doing reality shows. I won’t be doing ‘X Factor’ just yet.

Even if my grandchildren don’t remember the fact that I scored 10,000 runs in Test and ODI cricket, I am confident that they will remember that Sachin Tendulkar used to be my team-mate.