All business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERSEntrepreneurs have no memories. They take on the world with a completely fresh view.
More Tom Peters Quotes
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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Success requires a persistent misreading of the odds.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The thing that keeps a business ahead of the competition is excellence in execution.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
TOM PETERS






