You can’t live life without an eraser.
TOM PETERSDot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
More Tom Peters Quotes
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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If you love your company and love what you do, you will serve your customers better-period!
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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You can’t think your way out of a box; you’ve got to act.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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What you decide not to do is probably more important that what you decide to do.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Listen to Everyone. Ideas come from everywhere
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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Lists simplify, clarify, edify.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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If a window of opportunity appears, don’t pull down the shade.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Don’t ‘tolerate’ mistakes. Embrace them!
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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