“Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.”

The two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

Productivity starts with doing the right things.

Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

Habits grow from obtaining knowledge, attitude and skills.

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

The executioner is, I believe, very expert; and my neck is very slender.

That is fine benevolence, finely executed, which, like the Nile, comes from hidden sources.

Your purpose is why you you’re living, your vision is how you’re going to execute it.

Today was about execution, period. Every single player, all of us in the dressing room right now, we’re embarrassed because that’s not the way we want to play soccer.

Deliberate before you begin; but, having carefully done so, execute with vigour.

It is not difficult to know a thing; what is difficult is to know how to use what you know.

The painter is, as to the execution of his work, a mechanic; but as to his conception and spirit and design he is hardly below even the poet.

There are really three parts to the creative process. First there is inspiration, then there is the execution, and finally there is the release.