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Obsess about customers, not competitors.

Jeff Bezos

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
JEFF BEZOZ

Brand Business Company Hard Work Person Reputation Try
We are stubborn on vision. We are flexible on details.
JEFF BEZOZ

Flexible Inspirational Stubborn Vision
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
JEFF BEZOZ

Business Customer Eventually Forever Irrelevant Need Young
People don’t want gadgets, they want services.
JEFF BEZOZ

Business Gadget People Service Want
Percentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
JEFF BEZOS

Amount Business Company Money Percentage
To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
JEFF BEZOS

Business Done Focus Reason Stubborn
Complaining is not a strategy.You have to work with the world as you find it, not as you would have it be.
JEFF BEZOZ

Business Complain Finding Strategy Work World
We change our tools and then our tools change us.
JEFF BEZOZ

Business Change Tool
I think if people read more, that is a better world.
JEFF BEZOZ

Book Inspirational People Reading Thinking World
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
JEFF BEZOZ

Business Customer Experience Guest Invitation Party
A company shouldn’t get addicted to being shiny, because shiny doesn’t last.
JEFF BEZOZ

Addiction Business Company Shine
Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
JEFF BEZOZ

Creation Environment Learning Process Satisfaction Teacher
We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
JEFF BEZOZ

Amazing Gratitude Lucky Mentor Parents Role Model
There’ll always be serendipity involved in discovery.
JEFF BEZOS

Business Discover Involvement
Focusing on the customer makes a company more resilient.
JEFF BEZOS

Business Company Customer Focus Silence
The Net is pretty cool, but the physical world is the best medium ever.
JEFF BEZOZ

Cool Internet Physical Pretty World

Obsess about customers, not competitors.

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Obsess about customers, not competitors.

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