The great thing about fact-based decisions is that they overrule the hierarchy.
JEFF BEZOZCleverness is a gift, kindness is a choice.
More Jeff Bezos Quotes
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We are our choices. Build yourself a great story.
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If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
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If you don’t understand the details of your business you are going to fail.
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In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
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I’m going to go do this crazy thing. I’m going to start this company selling books online.
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A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
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E-mail has some magical ability to turn off the politeness gene in a human being.
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The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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Go to bed early and wake up early. The morning hours are good.
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You have to use your judgment. In cases like that, we say, ‘let’s be simple minded. We know this is a feature that’s good for customers. Let’s do it.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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Everything you are comes from your choices.
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People loved their horses, too. But you don’t keep riding your horse to work just because you love it.
JEFF BEZOZ