The emphasis should be on why we do a job.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
More W. Edwards Deming Quotes
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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We are here to make another world.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Export anything to a friendly country except American management.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is everyone’s responsibility.
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The prevailing system of management has crushed fun out of the workplace.
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Innovation comes from the producer – not from the customer.
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When a system is stable, telling the worker about mistakes is only tampering.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Quality’ means what will sell and do a customer some good – at least try to.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMING






