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If you can’t describe what you are doing as a process, you don’t know what you’re doing.

W. Edwards Deming

Related Topics

Can Describe Do Know Process

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Innovation comes from the producer – not from the customer.
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We are here to make another world.
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Another Here Make We World
Learning is not compulsory… neither is survival.
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Compulsory Learn Neither Survival
People don’t like to make mistakes.
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Like Make Mistake People
All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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You should not ask questions without knowledge.
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Ask Knowledge Question Should
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMING

Action Behaviour Rational Reactive Relax Require Theory
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING

Average Country Day Fiftym Interruption Nothing Percent Seventh Work Worker
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING

Ago Five Four Manufacture Over Predict Protection Scream Took World Year
You can not define being exactly on time.
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Can Define Exactly Nit Time You
All anyone asks for is a chance to work with pride.
W. EDWARDS DEMING

All Anyone Ask Change Pride Work
The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING

Big Customer First Good One People Place Problem Realise Some Where
Profit in business comes from repeat customers.
W. EDWARDS DEMING

Business Come Customer Profit Repeat
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING

Can Describe Do Know Process
No one knows the cost of a defective product – don’t tell me you do.
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Cost Defective Do Em Know No One Product Tell You
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Ask Cd Custom Customer Electric Ever Expectation Light Nonsense Pneumatic Tire Vcr

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