Excellence is not an aspiration. Excellence is what you do in the next five minutes.
TOM PETERSThe idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
More Tom Peters Quotes
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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You can’t think your way out of a box; you’ve got to act.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Effective listening is a professional achievement-achieved only through hard work.
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Leaders understand the ultimate power of relationships.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Have you set high standards in the past that make it clear what level of performance you demand?
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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You can’t live life without an eraser.
TOM PETERS