Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
TOM PETERSThe idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
More Tom Peters Quotes
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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TRUST, not technology, is the issue of the decade.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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You can’t think your way out of a box; you’ve got to act.
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A completely free library is as rare as a truly free lunch.
TOM PETERS