Treat the customer as an appreciating asset.
TOM PETERSTreat the customer as an appreciating asset.
TOM PETERSWho comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERSLeaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
TOM PETERSDon’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
TOM PETERSIf your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
TOM PETERSThe thing that keeps a business ahead of the competition is excellence in execution.
TOM PETERSIf you love your company and love what you do, you will serve your customers better-period!
TOM PETERSEntrepreneurs have no memories. They take on the world with a completely fresh view.
TOM PETERSAnd remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
TOM PETERSAccept change as a friend. And don’t take yourself too seriously.
TOM PETERSOne simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
TOM PETERSExecution Excellence! (Show up on time! Leave last!)
TOM PETERSCustomers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSMomentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
TOM PETERSIt doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
TOM PETERSThe widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
TOM PETERS