“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.”

If you’ve got time to lean, you’ve got time to clean.

Luck is a dividend of sweat.

I was an overnight success all right, but 30 years is a long, long night.

I guess to be an entrepreneur you have to have a large ego, enormous pride and an ability to inspire others to follow your lead.

I HAVE ALWAYS believed that each man makes his own happiness and is responsible for his own problems.

We provide food that customers love, day after day after day. People just want more of it.

If you have time to lean, you have time to clean.

We have an obligation to give something back to the community that gives so much to us.

I never considered my dreams wasted energy; they were invariably linked to some form of action. When I dreamed about having a lemonade stand, for example, it wasn’t long before I set up a lemonade stand.

From the calm morning, the end will come when of the dancing horse the number of circles will be nine.

That’s the name of the game. Pleasing the customer. If we ever lose sight of that fact, we’ve lost the ball game.

It requires a certain kind of mind to see beauty in a hamburger bun.

In the City of God there will be a great thunder, Two brothers torn apart by Chaos, while the fortress endures, the great leader will succumb, The third big war will begin when the big city is burning.

Happiness is not a tangible thing, it’s a byproduct – a byproduct of achievement.

In business for yourself, but not by yourself.

It is no achievement to walk a tightrope laid flat on the floor.

Happy employees ensure happy customers. And happy customers ensure happy shareholders – in that order.

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

EBay is a great company. There are a lot of good assets and good customers, and the U.S. people love it.

If you look after your staff, they’ll look after your customers. It’s that simple.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.