We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.
JEFF BEZOZYou know, we love stories and we love narrative; we love to get lost in an author’s world.
More Jeff Bezos Quotes
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Above all else, align with customers. Win when they win. Win only when they win.
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If you never want to be criticized, for goodness sake don’t do anything new.
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It is very difficult to get people to focus on the most important things when you’re in boom times.
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Our point of view is we will sell more if we help people make purchasing decisions.
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People don’t want gadgets, they want services.
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Invention requires a long-term willingness to be misunderstood.
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You know, we love stories and we love narrative; we love to get lost in an author’s world.
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Do something you’re very passionate about, and don’t try to chase what is kind of the “hot passion” of the day.
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I’m going to go do this crazy thing. I’m going to start this company selling books online.
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If you don’t understand the details of your business you are going to fail.
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Focusing on the customer makes a company more resilient.
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You have to use your judgment. In cases like that, we say, ‘let’s be simple minded. We know this is a feature that’s good for customers. Let’s do it.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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E-mail has some magical ability to turn off the politeness gene in a human being.
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
JEFF BEZOZ