The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZYou know, we love stories and we love narrative; we love to get lost in an author’s world.
More Jeff Bezos Quotes
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The pain and emotional trauma caused by the racism and violence we are witnessing toward the black community has a long reach.
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If you’re truly obsessed over customers, it’ll cover a lot of errors.
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We are our choices. Build yourself a great story.
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If you want to be inventive, you have to be willing to fail.
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If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
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I think if people read more, that is a better world.
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My view is there’s no bad time to innovate.
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Above all else, align with customers. Win when they win. Win only when they win.
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We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
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To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.
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I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.
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If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.
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It’s harder to be kind than clever.
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We change our tools and then our tools change us.
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We got to talk about how lucky we are to have such amazing parents. They’ve always been and still are role models and mentors for us.
JEFF BEZOZ







