“90% of all management problems are caused by miscommunication.”

Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.

Use encouragement. Make the fault seem easy to correct.

Try honest to see things from the other person’s point of view.

The most important thing in life is not simply to capitalize on your gains. Any fool can do that. The important thing is to profit from your losses. That requires intelligence, and makes the difference between a man of sense and a fool.

Success in dealing with people depends on sympathetic grasp of the other person’s viewpoint.

Take a chance! All life is a chance

Keep your mind open to change all the time. Welcome it. Court it. It is only by examining and reexamining your opinions and ideas that you can progress.

Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.

Fear doesn’t exist anywhere except in the mind.

Take a chance! All life is a chance. The man who goes farthest is generally the one who is willing to do and dare.

Remember that other people may be totally wrong. But they don’t think so. Don’t condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional people even try to do that.

Remember, today is the tomorrow you worried about yesterday.

When we have accepted the worst, we have nothing more to lose. And that automatically means we have everything to gain.

It isn’t work that makes you tired, it’s your mental attitude.

If you can’t sleep, then get up and do something instead of lying there worrying. It’s the worry that gets you, not the lack of sleep.

Feeling sorry for yourself, and your present condition, is not only a waste of energy but the worst habit you could possibly have.