The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
BILL CAPODAGLIWrite down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
More Bill Capodagli Quotes
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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When values are deeply embedded within an organization, they seldom change.
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Attitude is the desire to transform our knowledge into skills and ultimately into habits.
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An idea becomes great when it becomes tangible.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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Often we will learn more from our failures than we do from our successes.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
BILL CAPODAGLI