Attitude is the desire to transform our knowledge into skills and ultimately into habits.
BILL CAPODAGLIIf your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
More Bill Capodagli Quotes
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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An idea becomes great when it becomes tangible.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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When values are deeply embedded within an organization, they seldom change.
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In the best organizations, love is the real “pixie dust.”
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Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
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The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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In the long run, it costs more to provide poor rather than good service.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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The two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
BILL CAPODAGLI