The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
BILL CAPODAGLIMy mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
More Bill Capodagli Quotes
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Habits grow from obtaining knowledge, attitude and skills.
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In the long run, it costs more to provide poor rather than good service.
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Always look for ways to improve even the “good show.”
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Often we will learn more from our failures than we do from our successes.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Productivity starts with doing the right things.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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