Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
BILL CAPODAGLIMy mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
More Bill Capodagli Quotes
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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Productivity starts with doing the right things.
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Habits grow from obtaining knowledge, attitude and skills.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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In the long run, it costs more to provide poor rather than good service.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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When values are deeply embedded within an organization, they seldom change.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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The two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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An idea becomes great when it becomes tangible.
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Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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