Organizational culture begins in HR. This means to hire for attitude and train for skill.
BILL CAPODAGLIMy mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
More Bill Capodagli Quotes
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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An idea becomes great when it becomes tangible.
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When values are deeply embedded within an organization, they seldom change.
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Productivity starts with doing the right things.
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Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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Attitude is the desire to transform our knowledge into skills and ultimately into habits.
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Often we will learn more from our failures than we do from our successes.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
BILL CAPODAGLI