“If you have a business model that relies on customers being misinformed, you better start working on changing your business model.”

Focusing on the customer makes a company more resilient.

It’s harder to be kind than clever.

What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

The human brain is an incredible pattern-matching machine.

I’d rather interview 50 people and not hire anyone than hire the wrong person.

If you’re truly obsessed over customers, it’ll cover a lot of errors.

Our point of view is we will sell more if we help people make purchasing decisions.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

Determine what your customers need, and work backwards.

Cultures aren’t so much planned as they evolve from that early set of people.

Position yourself with something that captures your curiosity, something that you’re missionary about.

If you can’t feed a team with two pizzas, it’s too large.

Above all else, align with customers. Win when they win. Win only when they win.

In the modern world of business, it is useless to be a creative, original thinker unless you can also sell what you create.

I started acting when I was seven-years-old. By the time I was 17 I would say: “If I’m not a star by the time I’m 18, I’ll get out of the business.”

I am a sensitive writer, actor and director. Talking business disgusts me. If you want to talk business, call my disgusting personal manager.

I think everybody has their own way of looking at their lives as some kind of pilgrimage. Some people will see their role as a pilgrim in terms of setting up a fine family, or establishing a business inheritance. Everyone’s got their own definition.

I never dreamt of being a musician for my livelihood. I certainly never would have wanted to be in the business that I’m in, meaning the fame and the glory, the glitter, the rock star, the famous part.

Movies are the shadiest business in the world.

There’s too many good musicians around for the music around for the business to be sagging.

Music will always find its way to us, with or without business, politics, religion, or any other bullshit attached.