The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
TOM PETERSNow that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
More Tom Peters Quotes
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What you decide not to do is probably more important that what you decide to do.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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He who makes the quickest, coolest prototypes reigns!
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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We cannot innovate without opening the door to havoc.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Treat the customer as an appreciating asset.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERS