One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
TOM PETERSFormula for success: under promise and over deliver.
More Tom Peters Quotes
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Success requires a persistent misreading of the odds.
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Learning is a matter of intensity not elapsed time.
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Listen while you can, so that you can lead when you must.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Progress is mostly the product of rogues.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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A completely free library is as rare as a truly free lunch.
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Hire attitude train skills.
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Treat the customer as an appreciating asset.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
TOM PETERS