Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
TOM PETERSThe worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
More Tom Peters Quotes
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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Celebrate what you want to see more of.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Have you set high standards in the past that make it clear what level of performance you demand?
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TRUST, not technology, is the issue of the decade.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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Appreciation, applause, approval, respect – we all love it!
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Treat the customer as an appreciating asset.
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Rewards should go to teams as a whole.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Execution Excellence! (Show up on time! Leave last!)
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
TOM PETERS