TRUST, not technology, is the issue of the decade.
TOM PETERSWhat you decide not to do is probably more important that what you decide to do.
More Tom Peters Quotes
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Listen to Everyone. Ideas come from everywhere
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Treat the customer as an appreciating asset.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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You can’t think your way out of a box; you’ve got to act.
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Progress is mostly the product of rogues.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Hire attitude train skills.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
TOM PETERS







