“Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.”

The two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

Productivity starts with doing the right things.

Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.

Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

Habits grow from obtaining knowledge, attitude and skills.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

Tasteless is a life without your courage, for courage is the salt to your bread. So dare, dare to stare that monster in the eye, that fear that fiddles under your bed.

Dare to dream and watch your dreams dare.

Only those who dare to fail greatly can ever achieve greatly.

I know that my works are a credit to this nation and I dare say they will endure longer than the McCarran Act.

If I’m sharing you with myself, I’m daring to share your thirst for warmth, your body and soul, even your mistakes gone wrong.

We must dare to be great; and we must realize that greatness is the fruit of toil and sacrifice and high courage.

I jab my own heart with a knife, thinking about you on and on. How dare you enter my life just to make me feel torn?

Take a chance! All life is a chance. The man who goes farthest is generally the one who is willing to do and dare.