“Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.”

Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.

Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

Habits grow from obtaining knowledge, attitude and skills.

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.

When values are deeply embedded within an organization, they seldom change.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.

Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

In the best organizations, love is the real “pixie dust.”

[Corporate programming] is often done to the point where the individual is completely submerged in corporate “culture” with no outlet for unique talents and skills.

I liked sports but I never really had the confidence. I was always coordinated and it came easy to me, but I didn’t have the confidence to go along with the physical skill.

The idea of a rational bureaucracy, of skill, merit, and consistency, is essential to all modern states.

I am so old, I entered engineering school with a slide rule. And I left engineering school with a calculator. I can still use a slide rule but it’s not a skill you especially need anymore.

I’m learning real skills that I can apply throughout the rest of my life…procrastinating and rationalizing.

Listening is one of the lesser-known skills that mistresses offer.

Central and western Pennsylvania has one of the best workforces in the country and this will provide job training, new skills and additional resources for those trying to find a job.

A pianist with skill, touch, musicality and a gift for making songs from songs. Plus, he can swing! Give a listen