The important thing in my view is not to pin the blame for a mistake on somebody, but rather to find out what caused the mistake.
AKIO MORITAI often say to my assistants, “Never trust anybody,” but what I mean is that you should never trust someone else to do a job exactly the way you would want it done.
More Akio Morita Quotes
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The “patron saint” of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.
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To have any one of these without the others is self defeating in business.
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Japanese people tend to be much better adjusted to the notion of work, any kind of work, as honorable.
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If we do our best and make efforts, a peaceful and great future will become ours without fail.
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The remarkable thing about management is that a manager can go on for years making mistakes that nobody is aware of, which means that management can be a kind of a con job.
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We treat employees as a member of the family.
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Once you have a staff of prepared, intelligent, and energetic people, the next step is to motivate them to be creative.
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We don’t believe in market research for a new product unknown to the public. So we never do any.
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I believe one of the reasons we went through such a remarkable growth period was that we had this atmosphere of free discussion.
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To create a familylike feeling within the corporation, a feeling that employees and managers share the same fate.
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I feel it is my fault because I made the decision to hire him.
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But make sure you don’t make the same mistake twice.
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If you don’t want Japan to buy it, don’t sell it.
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Every action analysed and every responsibility assigned by an organisation chart.
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Your business and its future are in the hands of the people you hire.
AKIO MORITA