Bold botches are to be cherished.
TOM PETERSWe cannot innovate without opening the door to havoc.
More Tom Peters Quotes
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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The thing that keeps a business ahead of the competition is excellence in execution.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Learning is a matter of intensity not elapsed time.
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
TOM PETERS