Reduce the layers of management. They put distance between the top of an organization and the customers.
DONALD RUMSFELDIf you are not criticized, you may not be doing much.
More Donald Rumsfeld Quotes
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Those who made the decisions with imperfect knowledge will be judged in hindsight by those with considerably more information at their disposal and time for reflection.
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Arguments of convenience lack integrity and inevitably trip you up.
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Be able to resign. It will improve your value to the President and do wonders for your performance.
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Simply because you do not have evidence that something exists does not mean that you have evidence that it doesn’t exist.
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Prune – prune businesses, products, activities, people. Do it annually.
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It isn’t making mistakes that’s critical; it’s correcting them and getting on with the principal task.
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If you try to please everybody, somebody’s not going to like it.
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There are known knowns, things we know that we know; and there are known unknowns, things that we know we don’t know. But there are also unknown unknowns, things we do not know we don’t know.
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Enjoy your time in public service. It may well be one of the most interesting and challenging times of your life.
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If the staff lacks policy guidance against which to test decisions, their decisions will be random.
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There are a lot of people who lie and get away with it, and that’s just a fact.
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If we know anything, it is that weakness is provocative.
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Agreement can always be reached by increasing the generality of the conclusion; when this is done, the form is generally preserved but only the illusion of policy is created.
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Don’t necessarily avoid sharp edges. Occasionally they are necessary to leadership.
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Every day is filled with numerous opportunities for serious error. Enjoy it.
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With the press there is no ‘off the record.’
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Know that the amount of criticism you receive may correlate somewhat to the amount of publicity you receive.
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Don’t speak ill of your predecessors or successors. You didn’t walk in their shoes.
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If in doubt, move decisions up to the President.
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Many people around the President have sizeable egos before entering government, some with good reason. Their new positions will do little to moderate their egos.
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If in doubt, don’t. If still in doubt, do what’s right.
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Reduce the number of lawyers. They are like beavers – they get in the middle of the stream and dam it up.
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Preserve the President’s options. He may need them.
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Whatever your position, reach out to those who know more than you do, and have been around longer than you have. Find those people. Listen carefully. And learn.
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Learn to say ‘I don’t know.’ If used when appropriate, it will be often.
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Presidential leadership needn’t always cost money. Look for low- and no-cost options. They can be surprisingly effective.
DONALD RUMSFELD