Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
DALE CARNEGIETake charge of your attitude. Don’t let someone else choose it for you.
More Dale Carnegie Quotes
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Arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.
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Any fool can criticize, condemn and complain – and most fools do. But it takes character and self control to be understanding and forgiving.
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Believe that you will succeed, and you will.
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The essence of all art is to have pleasure in giving pleasure.
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You never achieve success unless you like what you are doing.
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There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.
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People aren’t interested in you. They’re interested in themselves.
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Your smile brightens the lives of all who see it.
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Are you bored with life? Then throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.
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Your smile brightens the lives of all who see it. To someone who has seen a dozen people frown, scowl or turn their faces away, your smile is like the sun breaking through the clouds.
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Pay less attention to what men say. Just watch what they do.
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The world is so full of people who are grabbing and self-seeking. So the rare individual who unselfishly tries to serve others has an enormous advantage. He has little competition.
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If you believe in what you are doing, then let nothing hold you up in your work.
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When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
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Remember that other people may be totally wrong. But they don’t think so. Don’t condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional people even try to do that.
DALE CARNEGIE