In the best organizations, love is the real “pixie dust.”
BILL CAPODAGLIOften we will learn more from our failures than we do from our successes.
More Bill Capodagli Quotes
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When values are deeply embedded within an organization, they seldom change.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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Social media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
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Productivity starts with doing the right things.
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An idea becomes great when it becomes tangible.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
BILL CAPODAGLI