Attitude is the desire to transform our knowledge into skills and ultimately into habits.
BILL CAPODAGLIAlways look for ways to improve even the “good show.”
More Bill Capodagli Quotes
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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Always look for ways to improve even the “good show.”
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The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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When values are deeply embedded within an organization, they seldom change.
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Often we will learn more from our failures than we do from our successes.
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An idea becomes great when it becomes tangible.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
BILL CAPODAGLI