In the long run, it costs more to provide poor rather than good service.
BILL CAPODAGLIValues must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
More Bill Capodagli Quotes
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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Often we will learn more from our failures than we do from our successes.
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An idea becomes great when it becomes tangible.
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Always look for ways to improve even the “good show.”
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The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
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When values are deeply embedded within an organization, they seldom change.
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Habits grow from obtaining knowledge, attitude and skills.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
BILL CAPODAGLI