Organizational culture begins in HR. This means to hire for attitude and train for skill.
BILL CAPODAGLIWalt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
More Bill Capodagli Quotes
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In the long run, it costs more to provide poor rather than good service.
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In the best organizations, love is the real “pixie dust.”
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In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.
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Habits grow from obtaining knowledge, attitude and skills.
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Always look for ways to improve even the “good show.”
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When values are deeply embedded within an organization, they seldom change.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
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The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Often we will learn more from our failures than we do from our successes.
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An idea becomes great when it becomes tangible.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
BILL CAPODAGLI