Always look for ways to improve even the “good show.”
BILL CAPODAGLIHabits grow from obtaining knowledge, attitude and skills.
More Bill Capodagli Quotes
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In the best organizations, love is the real “pixie dust.”
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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Habits grow from obtaining knowledge, attitude and skills.
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An idea becomes great when it becomes tangible.
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Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
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Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.
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In the long run, it costs more to provide poor rather than good service.
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When values are deeply embedded within an organization, they seldom change.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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