When values are deeply embedded within an organization, they seldom change.
BILL CAPODAGLISocial media can work to a CEO’s advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace.
More Bill Capodagli Quotes
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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Often we will learn more from our failures than we do from our successes.
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People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.
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When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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In today’s global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it’s “innovate or die”!
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In the best organizations, love is the real “pixie dust.”
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
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My mother’s work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.
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Organizational culture begins in HR. This means to hire for attitude and train for skill.
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Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
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In the long run, it costs more to provide poor rather than good service.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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