In the long run, it costs more to provide poor rather than good service.
BILL CAPODAGLIThe key is to make sure you are doing the “right things” before you worry about doing things “right”.
More Bill Capodagli Quotes
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The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational “Dream” or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.
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When values are deeply embedded within an organization, they seldom change.
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There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
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One of the reasons for The Walt Disney Company’s long- term success is really the first of Dr. Deming’s famous points, “create constancy of purpose.” In his professional career,
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In the best organizations, love is the real “pixie dust.”
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The role of any exceptional facilitator or consultant is to work themselves out of a job.
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If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
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Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt’s alter ego and he was originally modeled after Charlie Chaplin’s Little Tramp character. So without Chaplin, who knows what Mickey would have become!
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The two critical questions to ask are: “Who is my customer?” and “What value am I adding?” Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.
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Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
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The key is to make sure you are doing the “right things” before you worry about doing things “right”.
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Often we will learn more from our failures than we do from our successes.
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Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.
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Productivity starts with doing the right things.
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Innovate, don’t imitate. Set out to create a culture that is right for your organization, then work at making it happen.
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