black
grey
blue
red
brown
white

The key is to make sure you are doing the “right things” before you worry about doing things “right”.

Bill Capodagli

An idea becomes great when it becomes tangible.
BILL CAPODAGLI

Become Ideas Tangible
Habits grow from obtaining knowledge, attitude and skills.
BILL CAPODAGLI

Attitude Habit Skills
Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers.
BILL CAPODAGLI

Media Mouth Years
In the long run, it costs more to provide poor rather than good service.
BILL CAPODAGLI

Cost Long Running
If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.
BILL CAPODAGLI

Constitution Organization Paper
The results of “engaged” companies vs “disengaged” companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
BILL CAPODAGLI

Coworker Produce Results
Vision without execution is like a plane without wings, or Dumbo without ears, it just won’t fly.
BILL CAPODAGLI

Execution Vision Wings
Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these “loves” in his company. Each of these factors is critical to achieving success in any organization.
BILL CAPODAGLI

Factor Love Organization Self
Walt’s major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.
BILL CAPODAGLI

Company Entertainment Entire Finest Standard
Always look for ways to improve even the “good show.”
BILL CAPODAGLI

Looks Shows Way
Productivity starts with doing the right things.
BILL CAPODAGLI

Doing Productivity Right Thing
When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.
BILL CAPODAGLI

Culture Focus Long
There is an old Indian saying, “When legends die, dreams end. When dreams end, there is no more greatness.” Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.
BILL CAPODAGLI

Dream Greatness Organization
The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
BILL CAPODAGLI

Career Father Great Two
Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation.
BILL CAPODAGLI

Attitude Skills Understanding
In the best organizations, love is the real “pixie dust.”
BILL CAPODAGLI

Dust Love Real

The key is to make sure you are doing the “right things” before you worry about doing things “right”.

Related Topics

Popular Authors

The key is to make sure you are doing the “right things” before you worry about doing things “right”.

Related Topics

Popular Authors

More Bill Capodagli Quotes