“Sometimes you can gradually improve things. But sometimes, they don’t work, and you’ve just got to just say: Let’s grind this baby to a halt.”

It’s up to you to discover and work with your team to form and figure out how to do successfully.

Don’t assume that the answers are out there in the form of somebody else already doing something. Sometimes they are. But you have to think beyond that.

We at Fidelity view ourselves just as much a financial information processing company as an investment management firm. That may not be too newsworthy.

I don’t even like good surprises.

I am in a traditional financial services business – but we at Fidelity can see that the evolution of technology is setting our industry up for disruption.

Cryptocurrency will change market structures, and maybe even the architecture of the Internet itself.

Blockchain technology isn’t just a more efficient way to settle securities.

Lots of people will give you advice and depending upon how well they know you, the advice might be valid or not so valid.

Across the board, women are unhappy with our industry.

Every day, you have to get up with new energy and new ideas to contribute to pushing the organization forward.

Change is something that is expected and, therefore, not resisted.

Even a small reduction in errors and rework can have a significant impact.

I was raised to believe that New England is the best place on the planet.

Returns matter a lot. It’s our capital.

At the end of the day, you know yourself best.

We set up a small bitcoin and ethereum mining operation that miraculously now is actually making a lot of money.

I work so hard to make that sure I’m successful. If you’re positive and really excited and enthusiastic about what you’re doing, it’s going to happen, and it’s going to happen big time.

I know you’ve heard it a thousand times before. But it’s true – hard work pays off. If you want to be good, you have to practice, practice, practice. If you don’t love something, then don’t do it.

I will tell you one thing, though: I grew like hell from it.

Just because the pain is comfortable doesn’t mean you have to wear it.

Just remember: Surviving is the best revenge, no matter what the disaster has been.

Having grown up in a segregated environment in the south I know what it’s like to be stepped on, I know what it’s like also to see some black hero do well in the face of adversity.

Something terrific will come no matter how dark the present.

There is energy and power in a crisis.