“At the end of the day, you know yourself best.”

Don’t assume that the answers are out there in the form of somebody else already doing something. Sometimes they are. But you have to think beyond that.

We at Fidelity view ourselves just as much a financial information processing company as an investment management firm. That may not be too newsworthy.

I don’t even like good surprises.

I am in a traditional financial services business – but we at Fidelity can see that the evolution of technology is setting our industry up for disruption.

Cryptocurrency will change market structures, and maybe even the architecture of the Internet itself.

Blockchain technology isn’t just a more efficient way to settle securities.

Sometimes you can gradually improve things. But sometimes, they don’t work, and you’ve just got to just say: Let’s grind this baby to a halt.

Lots of people will give you advice and depending upon how well they know you, the advice might be valid or not so valid.

Across the board, women are unhappy with our industry.

Every day, you have to get up with new energy and new ideas to contribute to pushing the organization forward.

Change is something that is expected and, therefore, not resisted.

Even a small reduction in errors and rework can have a significant impact.

I was raised to believe that New England is the best place on the planet.

Returns matter a lot. It’s our capital.

We set up a small bitcoin and ethereum mining operation that miraculously now is actually making a lot of money.

I love this stuff – bitcoin, ethereum, blockchain technology – and what the future holds.