“In this new wave of technology, you can’t do it all yourself, you have to form alliances.”

It’s important to give a better country to your children, but it is more important to give better children to your country.

Do not allow negative feelings and emotions to control your mind. Emotional harm does not come from others; it is conceived and developed within ourselves.

Think of an athlete. He may be very good in his own house, but not as good as his neighbors. You have to go beyond your home. You have to go worldwide.

All businesses make mistakes. The trick is to avoid large ones.

The combination of non-profit organizations like the foundations and profit businesses can work together in some areas.

I’ve always said that the better off you are, the more responsibility you have for helping others.

Courage taught me no matter how bad a crisis gets, any sound investment will eventually pay off.

All times are good times for those who know how to work and have the tools to do so.

Live the present intensely and fully, do not let the past be a burden, and let the future be an incentive. Each person forges his or her own destiny.

When you are convinced of what to do and what you need to do, it’s not hard to do that.

When you live for others’ opinions, you are dead. I don’t want to live thinking about how I’ll be remembered.

People need to feel very good about their achievements. They get pride in what they are doing.

Choose the right employees and then set them loose.

The people inside the group need to have some conditions to follow. We have a philosophy of leadership, ideas, and concepts. They need to share that.

Well, when I was very young, maybe 12 years, I began to make investments.

The biggest things in life are not materials.

No matter who you are or what kind of company or organization you work for, your number-one job is to tell your story to the consumer wherever they are, and preferably at the moment they are deciding to make a purchase.

Customer service shouldn’t just be A department, it should be the entire company.

When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.

Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.

People who run a ready-to-wear company are businessmen rather than production or design people.

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.

No 27-year-old has the experience to run a company that does a quarter of a billion dollars a year in sales.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.