The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.
RICHARD BRANSONUnless you dream, nothing will happen. If you dream, you might be able to make your dreams come true.
More Richard Branson Quotes
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All successful people – not just entrepreneurs – have got things wrong over and over again before finding the right solution.
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Don’t bother doing something unless you’re radically different from the competition.
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Don’t think what’s the cheapest way to do it or what’s the fastest way to do it. Think what’s the most amazing way to do it.
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There is so much to be learned from listening to people’s hopes, frustrations, and points of view.
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If you look after your staff, they’ll look after your customers. It’s that simple.
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Once a changemaker, always a changemaker but only a few swim against the tide.
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My general attitude to life is to enjoy every minute of every day. I never do anything with a feeling of, ‘Oh God, I’ve got to do this today.’
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If people aren’t calling you crazy, you aren’t thinking big enough.
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Talent comes from experience and failure.
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Listen. Take the best. Leave the rest.
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There are no quick wins in business – it takes years to become an overnight success.
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I believe a good leader brings out the best in people by listening to them, trusting in them, believing in them, respecting them and letting them have a go.
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Play fair, be prepared for others to play dirty, and don’t let them drag you into the mud.
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Only a fool never changes his mind.
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Your company should act as a springboard for ambitious employees, not a set of shackles.
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