The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.
RICHARD BRANSONTo launch a business means successfully solving problems. Solving problems means listening.
More Richard Branson Quotes
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You can’t run a business without taking risks. The brave may not live forever – but the cautious do not live at all!
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The amount of time people waste dwelling on failures rather than putting that energy into another project, always amazes me.
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Listen. Take the best. Leave the rest.
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My general attitude to life is to enjoy every minute of every day. I never do anything with a feeling of, ‘Oh God, I’ve got to do this today.’
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Life’s too short. If you’re passionate – stand up.
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Your brand name is only as good as your reputation.
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Remember the to-do list but don’t forget the to-be list.
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Commitment is not letting people down. That’s very important in life. If you say you’re going to do something, make sure you do it. Just try never to let people down.
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To launch a business means successfully solving problems. Solving problems means listening.
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Train people well enough so they can leave, treat them well enough so they don’t want to.
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Breaking the rules and challenging convention is in the DNA of every successful entrepreneur.
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Spend more time smiling than frowning and more time praising than criticizing.
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Success cannot be measured in wealth, fame or power, but by whether you have made a positive difference for others.
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Your company should act as a springboard for ambitious employees, not a set of shackles.
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What is a business? It’s simply an idea that makes someone else’s life better.
RICHARD BRANSON