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Train people well enough so they can leave, treat them well enough so they don’t want to.

Richard Branson

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If you look after your staff, they’ll look after your customers. It’s that simple.
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Don’t become a slave to technology – manage your phone, don’t let it manage you.
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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.
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If people aren’t calling you crazy, you aren’t thinking big enough.
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Colleagues should take care of each other, have fun, celebrate success, learn by failure, look for reasons to praise not to criticize, communicate freely and respect each other.
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Don’t bother doing something unless you’re radically different from the competition.
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Most skills can be learned, but it is difficult to train people on their personality.
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If you aim higher than you expect, you could reach higher than you dreamed.
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Dreaming is one of humanity’s greatest gifts; it champions aspiration, spurs innovation, leads to change, and propels the world forward.
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The amount of time people waste dwelling on failures rather than putting that energy into another project, always amazes me.
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Always think, ‘what’s the worst that can happen’ and have some kind of strategy to deal with it.
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The efforts of healthcare workers on the frontlines of the COVID-19 crisis all around the world have been and continue to be remarkable.
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You can’t do a good business with a bad person. Find the right people to work with and you can’t go wrong.
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Education doesn’t just take place in stuffy classrooms and university buildings, it can happen everywhere, every day to every person.
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Don’t become a slave to technology – manage your phone, don’t let it manage you.
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If somebody offers you an amazing opportunity but you are not sure you can do it, say yes-then learn how to do it later!
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