People do things for “their” reasons, not ours. So find their reasons.
DALE CARNEGIEListen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
More Dale Carnegie Quotes
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It is the way we react to circumstances that determines our feelings.
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The successful man will profit from his mistakes and try again in a different way.
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Believe you will be successful and you will.
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If you are wrong, admit it quickly and emphatically.
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If you believe in what you are doing, then let nothing hold you up in your work.
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Be a good listener. Encourage others to talk about themselves.
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Feeling sorry for yourself, and your present condition, is not only a waste of energy but the worst habit you could possibly have.
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Our fatigue is often caused not by work, but by worry, frustration and resentment.
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The man who starts out going nowhere, generally gets there.
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Talk to someone about themselves and they’ll listen for hours.
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Take a chance! All life is a chance
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Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.
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If you must make a mistake, make a new one each time.
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The life of many a person could probably be changed if only someone would make him feel important.
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When we have accepted the worst, we have nothing more to lose. And that automatically means we have everything to gain.
DALE CARNEGIE