Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
DALE CARNEGIEAny fool can criticize, condemn and complain – and most fools do. But it takes character and self control to be understanding and forgiving.
More Dale Carnegie Quotes
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Take charge of your attitude. Don’t let someone else choose it for you.
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If you are wrong, admit it quickly and emphatically.
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Do the thing you fear to do and keep on doing it… that is the quickest and surest way ever yet discovered to conquer fear.
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Remember happiness doesn’t depend upon who you are or what you have; it depends solely on what you think.
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It is the way we react to circumstances that determines our feelings.
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Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.
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Take a chance! All life is a chance
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An hour of planning can save you 10 hours of doing.
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Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.
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The essence of all art is to have pleasure in giving pleasure.
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When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
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Instead of worrying about what people say of you, why not spend time trying to accomplish something they will admire.
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Feeling sorry for yourself, and your present condition, is not only a waste of energy but the worst habit you could possibly have.
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One can win the attention and time and cooperation of even the most sought-after people by becoming genuinely interested in them.
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Develop success from failures. Discouragement and failure are two of the surest stepping stones to success.
DALE CARNEGIE