Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start.

When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right.
BILL DAVIDOW

Company Emerge Leader Reputation Service
Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start.
BILL DAVIDOW

Competition Impossible Leadership Longer Takes
Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow.
BILL DAVIDOW

Educational Expectations Leader
The longer you wait, the harder it is to produce outstanding service.
BILL DAVIDOW

Harder Longer Outstanding Produce Service Wait
The longer you wait, the harder it is to provide outstanding customer service.
BILL DAVIDOW

Business Service Culture Waiting

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