“The longer you wait, the harder it is to produce outstanding service.”

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow.

When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right.

It’s a short letter – all she said was, ‘Hey, since it’s harder for you to go out these days without getting photographed, here $10 for a pizza.’ I was like, ‘Aww, she sent me money for a pizza so I could eat at home!’

But I work harder now because I have so much more exposure. And actually the harder you work as a writer, the better you get at it. It’s like anything else. It’s a muscle you have to exercise. I write more now than ever.

I am a very lucky person, and the harder I work, the luckier I seem to be.

It’s harder than you might think to squander millions of dollars, but a flawed software development process is a tool well suited to the job.

As hard as it is in your work, it’s harder in your life. But it can be done.

Well my wife and I just had a baby ourselves and it makes it harder to be on the road.

Man is a genius when he dreams. Dream what you are capable of. The harder you dream it, the sooner it will come true.

I’m from a land where people make mistakes and try again, harder, faster; where negativity is not an option.