“Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow.”

The longer you wait, the harder it is to produce outstanding service.

When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right.

Make your educational laws strict and your criminal ones can be gentle; but if you leave youth its liberty you will have to dig dungeons for ages.

If an educational act is to be efficacious, it will be only that one which tends to help toward the complete unfolding of life. To be thus helpful it is necessary rigorously to avoid the arrest of spontaneous movements and the imposition of arbitrary tasks.

The whole Chinese system – not just the political leadership, the military too, the whole power structure, our education system, the whole of society – is suffering from being cut off from the free flow of information.

[Harriet Tubman] spoke passionately about her parents, her friends, shared stories about her childhood.

In a society where some people are far more educated than others, in which public education is ill-funded – here I am speaking of the U.S. – while we build more and more prisons to incarcerate youth who ought to be in school.

There is already a gap between those with education and those without. Those with educational privilege can be seen as arrogant, remote, alien – and very often they believe themselves superior.

I could enjoy the life that I had by virtue of the educational attainment that my grandparents and parents had pursued. Education was always incredibly valued in our family.

It’s really seeing student involvement … as a variety of opportunities that are appropriate for each given student and responsive to their individual needs and their desires for their educational experience.