The longer you wait, the harder it is to produce outstanding service.
BILL DAVIDOWThe longer you wait, the harder it is to produce outstanding service.
More Bill Davidow Quotes
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Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow.
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Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start.
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The longer you wait, the harder it is to provide outstanding customer service.
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When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right.
BILL DAVIDOW